How We Use Your Information

At Hotbinz, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

Effective Date: 10/02/2025

1. Information We Collect

We may collect the following information from you:

  • Personal Information: Name, address, email, phone number.
  • Payment Information: If you use GoCardless or PayPal, payments are processed securely by these platforms, and we do not store your payment details.
  • Service Details: Information about your bin cleaning schedule and preferences.
  • Communication Data: Any messages, feedback, or inquiries you send us.

2. How We Use Your Information

We use your information to:

  • Provide and manage our bin cleaning services.
  • Process payments and manage billing.
  • Respond to your enquiries and customer support requests.
  • Send service reminders or updates (e.g., scheduling changes).
  • Improve our services and customer experience.

3. How We Protect Your Information

We take appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. We do not sell or share your information with third parties, except as required by law or for service delivery (e.g., payment processing).

4. Payment Security

All online payments are processed securely through trusted third-party providers (GoCardless & PayPal). We do not store or have access to your payment details.

5. Your Rights

You have the right to:

  • Access and update your personal information.
  • Request that we delete your data (subject to legal obligations).
  • Opt-out of marketing communications at any time.

6. Cookies & Tracking

Our website may use cookies to improve user experience. We use CookieHub to manage cookie preferences, allowing visitors to accept or reject non-essential cookies.

Analytics tools like Google Analytics may be used to track website usage, but only if consent is given through the CookieHub banner. You can change your cookie preferences at any time using the Cookie Settings link on our website.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Hotbinz
Unit 1, The Big Padlock, Ruabon, Wrexham, LL14 6HA
hotbinz18@gmail.com
07497 603562

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